Legal
Valdero Terms & Conditions
Last updated: 18 June 2026
1. About these terms
These Terms & Conditions apply to your access to and use of the Valdero website, platform, dashboards, property estimate tools, campaign tools, lead capture forms and related services. By using Valdero, creating an account, submitting an enquiry or accessing a dashboard, you agree to these terms. If you do not agree, you should not use the platform.
2. About Valdero
Valdero is a property intelligence and campaign platform for real estate professionals. The platform may provide property estimate guidance, lead capture tools, campaign tracking, agent and agency branded experiences, dashboards, QR campaign tools, enquiry management and related digital services.
3. General information only
Valdero provides general property information and indicative estimate guidance only. Valdero does not provide formal property valuations, bank valuations, financial advice, legal advice, planning advice, tax advice or investment advice. Any estimate, range, comparable sale, suburb insight or automated result is a guide only and must not be treated as a guarantee of market value or sale price.
4. User responsibility
You are responsible for your use of Valdero and for any decisions you make based on information displayed through the platform. You should make your own enquiries and obtain independent professional advice where needed. Real estate professionals using Valdero remain responsible for their own advice, communications, legal obligations, agency obligations and client relationships.
5. Accounts and access
Some parts of Valdero may require an account. You must keep login details secure and only allow authorised people to access your account. You must notify Valdero if you believe your account has been accessed without permission. Valdero may suspend, restrict or remove access where it reasonably believes the platform is being misused or where access creates security, legal or operational risk.
6. Agency, team and agent branding
Valdero may allow agencies, teams and agents to display branding, profile details, logos, colours, links and contact information. You are responsible for ensuring that any branding or information you upload or provide is accurate, authorised and does not infringe another person's rights.
7. Campaign tools and tracking
Valdero may provide campaign links, QR codes, source tracking, dashboard activity and campaign performance indicators. Campaign results depend on user behaviour, data availability, correct setup and third-party systems. Valdero does not guarantee lead volume, listing results, campaign performance, appraisal conversion or revenue outcomes.
8. Billing, plans and subscriptions
Where paid plans are offered, fees, inclusions and limits will be shown at the time of signup or in the relevant proposal, invoice or plan description. Unless stated otherwise, subscription fees are charged in advance and may be monthly, annual or otherwise agreed. Plan inclusions may vary between Solo Agent, Team, Agency Platform or custom arrangements. Valdero may update plan features, pricing or inclusions by giving reasonable notice where required.
9. Team plan campaign tracking
Where campaign tracking is included in a Team or higher plan, the feature may include campaign links, QR attribution, source visibility and dashboard reporting. Usage may be subject to fair use limits, technical constraints and account configuration. Additional users, offices, advanced integrations or custom reporting may require a higher plan or separate agreement.
10. Payments and late payments
You must pay all agreed fees when due. If payment fails or remains overdue, Valdero may restrict or suspend access until amounts are paid. You remain responsible for charges incurred before cancellation or suspension. Any taxes, duties or payment processing fees may be added where applicable.
11. Cancellations
You may cancel a subscription in accordance with the cancellation process made available by Valdero or by written request where no self-service option is available. Cancellation stops future billing after the current billing period unless otherwise agreed. Amounts already paid are generally not refundable except where required by law or expressly agreed in writing.
12. Acceptable use
You must not misuse Valdero, attempt to bypass security, scrape data, overload the platform, upload harmful code, impersonate others, submit misleading information, use the platform for unlawful purposes or interfere with another user's access. You must not use Valdero to spam, harass, mislead or unlawfully market to consumers.
13. Data and privacy
Valdero handles personal information in accordance with its Privacy Policy. By using the platform, submitting information or configuring campaigns, you acknowledge that personal information may be collected and used to operate the platform, respond to enquiries, route leads, provide dashboards, support users and improve services.
14. Third-party services
Valdero may rely on third-party services for hosting, authentication, mapping, email, analytics, database infrastructure, calendar bookings, payments or other platform functions. Valdero is not responsible for outages, errors, policy changes or failures caused by third-party providers, although it will take reasonable steps to maintain a reliable service.
15. Intellectual property
Valdero, including its software, design, platform structure, branding, content, interfaces and related intellectual property, is owned by or licensed to Valdero. You receive a limited, non-exclusive and revocable right to use Valdero for its intended purpose. You must not copy, reverse engineer, resell, reproduce or commercially exploit Valdero without written permission.
16. User content
You retain ownership of content you provide, such as agency details, logos, campaign information, property notes or profile information. You grant Valdero a licence to use that content for the purpose of operating, displaying, supporting and improving the platform.
17. Availability and changes
Valdero aims to provide a reliable platform but does not guarantee uninterrupted or error-free availability. Features may be updated, added, removed or changed over time. Maintenance, outages, security updates or third-party disruptions may affect access.
18. Limitation of liability
To the maximum extent permitted by law, Valdero is not liable for indirect loss, loss of profit, loss of opportunity, loss of data, reputational damage, business interruption, failed campaigns, lost listings or decisions made using general property information. Nothing in these terms excludes rights that cannot be excluded under applicable law.
19. Indemnity
You agree to indemnify Valdero against loss, damage, cost or claim arising from your misuse of the platform, breach of these terms, unauthorised use of branding or data, unlawful marketing activity, misleading information supplied by you, or breach of another person's rights.
20. Termination
Valdero may suspend or terminate access if you breach these terms, fail to pay amounts due, create security risk, misuse the platform, or where continuing access may expose Valdero or others to legal, operational or reputational risk.
21. Governing law
These terms are governed by the laws of New South Wales, Australia. The parties submit to the courts of New South Wales and any courts entitled to hear appeals from those courts.
22. Contact
Questions about these terms should be directed to Valdero using the contact details made available on the website or through the relevant Valdero representative.